Massage & Movement: Midlands School of Massage & Bodywork

Terms and Conditions and Privacy Policy

By making a purchase (training or treatment) with ourselves, you confirm that you agree to the following terms and conditions.


Midlands School of Massage & Bodywork: hereafter referred to as Massage & Movement
The Client : The company or individual requesting the services of Massage & Movement
The Student : The individual requesting the training services of Massage & Movement

Equality and Diversity

Massage & Movement operates an equality of opportunity policy. Students and clients are expected to reciprocate this and to not engage in behaviour which could be experienced as discrimination and/or harassment and which could lead to dismissal from the course or termination of a treatment session. Students and Clients should advise Massage & Movement of any health or other issues that may effect successful completion of courses or outcome of a treatment session.

Attendance and course work

The student is required to attend all teaching days. If exceptional circumstances prevent this, the student should notify the tutors in advance with as much notice as possible. Should Massage & Movement consider that attendance or course work does not meet required standards, the student may be asked to leave the course without refund of fees and will be liable for any outstanding fees. It is NOT our wish to refuse educational opportunities to any of our students, and Massage & Movement will strive to assist the student any “catch up” or additional marking hours – though the student is encourage to actively take responsibility for organising such services by timely discussion with appropriate Massage & Movement tutors. Catch up sessions and additional marking are chargeable, and fees will be discussed in accordance.

Massage & Movement reserves the right to adjust the specification of its courses, or any aspect of the courses, at its discretion. This is most usually motivated in response to learning needs of individual groups, changes in the National Occupational Standards which are reflected in the syllabus and enhancing the delivery of subject material.  Massage & Movement reserves the right to withdraw courses at any time. Should Massage & Movement withdraw the course after the student has purchased it, Massage & Movement will refund the student an amount agreed between Massage & Movement and the student, based on the number of assignments / days attended / course work that the student has completed and have been marked by Massage & Movement.

Courses must be completed within the stated time frame. Should the student not complete the course within the stipulated time-frame, the study time can be extended by negotiation and in accordance with the accrediting Professional Associations limitations. After these periods it is deemed that the enrolment has lapsed and the student will need to re-enrol and pay the full fees for the course, except where individually agreed with Massage & Movement. Every effort has been made to ensure that the information and advice given in all courses is accurate and up to date. Whilst the information and advice given throughout is believed to be true and accurate at the time of production, Massage & Movement cannot accept any legal responsibility or liability for any errors or omissions that may be made. Massage & Movement accepts no responsibility or liability whatsoever for the conclusions that may be drawn from or how the learning information is interpreted and implemented. This is the basis on which the information is presented and the courses offered. Massage & Movement reserves the right to refuse enrolment and/or suggest alternative arrangements if Massage & Movement believes that it will not be in the best interests of the individual and/or of other participants or in Massage & Movements’  best interests.

Personal Development

Because of the holistic nature of Massage & Movements courses, the student is expected to take an active approach to personal development and awareness exercises, reading / studying supporting information outside of the course work. Whilst Massage & Movement believe in the comprehensive nature of our courses, additional outside education is a requirement and will enable the student to get the most from our courses.

Personal Responsibility and Conduct

As an integral part of our courses and teaching, students are advised to take personal responsibility for their conduct towards themselves, other parties and learning group members. The nature of our learning material which reflects standards set by Codes of Ethics of Professional Associations accrediting courses, calls for the attributes here and clients should:

  1. Demonstrate the ability to be sensitive to other people’s needs – Respecting ethical and professional requirements, e.g. boundaries and confidentiality and an understanding of appropriate and professional touch. Please note: the training area is communal (i.e. one large room in which we all train and practice massage with each other). It is open to both male and female students.  At Massage & Movement we want ensure that bodies are celebrated with dignity, so students need to show discretion around undressing and draping.
  2. Demonstrate participation – for the development of all, the student  it is expected where possible to contribute and participate as a learning group member within the teaching sessions, discussions and exercises.
  3. Maintain Personal Hygiene – maintaining a high standard at all times, including ensuring that nails are short.  Throughout the course clothing needs to be appropriate to massage therapy – particularly at clinical stage, i.e. easy to move in but tidy and close fitting (so that it does not drape on the client) and hair tied back when working. Please bring your own clean towels or sheets, pillows, oils as instructed.
  4. Demonstrate Appropriate Behaviour – Please be aware that any form of threatening behaviour, including verbal or physical abuse will not be tolerated towards Massage & Movement staff, fellow students or clients. If the tutor observes, or receives a report of inappropriate behaviour, the student may be asked to leave the premises and may be expelled from further course participation. Refusal to comply will result in the further action and the incident will be reported to the appropriate professional body. In such circumstances, no refunds will be offered.

As members of the Massage Training Institute and Federation of Holistic Therapists Massage & Movement observe their Code of Ethics. Massage & Movement requires all of its students to make themselves fully aware of these codes and observe them at all times. Please check their websites

In the unlikely event that a student cannot access these codes online, a printed copy can be made available on request (a small charge may be levied for this). If the student has difficulty understanding or interpreting the practices laid down in these documents, Tutors are happy to assist in clarity and should be conducted accordingly.

Student Information

Personal information provided by the student during or outside of a teaching session might be shared between Massage & Movement teaching members to assist and support the student’s learning requirements. Such information is treated with the utmost confidentiality within Massage & Movement.


Full payment for short courses is to be paid no later than seven days before the start date.
Full payment for deposits for practitioner qualifications is to be paid seven days before the start date.
Places cannot be confirmed or reserved until a deposit and / or full payment (whichever is appropriate) has been received. Due to the preferred size restriction of class numbers, classes will be allocated on a first come first served basis Massage & Movement will not be liable for any expenses incurred by the student associated with joining that course (be it equipment, learning material, professional memberships, etc).
All payments are non-refundable, and commitment to a place with a deposit, commits the client to full payment for the course regardless of whether they complete the course.

Cancellation Policy

In the unlikely event of course date cancellation by Massage & Movement, the student will be offered an alternative date. Should this not be acceptable Massage & Movement will attempt to accommodate the students’ requirements as best possible but will of course provide a full refund of deposit and / or all course fees that have been paid if an alternative is not available. Massage & Movement will not be liable for any expenses incurred by the client associated with course cancellation.
In the event of the client wishing to withdraw from a course, no refunds will be made.

Complaints Procedure

Anyone who experiences a problem with Massage & Movements’ services should contact Massage & Movement by telephone, email, or online contact form and clearly outline the complaint. Massage & Movement will strive resolve the matter to the satisfaction of the complainant at their earliest convenience. Where a complaint can not be resolved internally, students/clients will be informed of how to make their complaint to the accrediting Professional Associations.


Massage & Movement is not responsible for and accepts no liability for the content or practices of any websites that may be linked to or through this site. Such links are maintained “as is” for information purposes only and Massage & Movement does not, therefore, necessarily approve of or endorse the content of those sites.


Prices are subject to change.


The information and data contained within Massage & Movement websites is subject to change without notification.
Massage & Movement reserves the right to edit or delete information posted for publication within its pages, whether it is deemed offensive, illegal, inappropriate or otherwise. Massage & Movement reserves the right to refuse to display any items within its pages that it deems unsuitable, without any written or verbal notification.
Links to other web sites are for information only and Massage & Movement accepts no responsibility or liability for access to or the material on any site so linked, and does not endorse or necessarily approve of the materials there found.
The reproduction, copying, downloading, storage, recording, broadcasting, retransmission and distribution of any part of Massage & Movement websites is not allowed unless specific written permission is granted by Massage & Movement.
The use of the information and data contained within Massage & Movement websites is done so at your sole risk. If you rely upon the information these pages contain, you are responsible for ensuring independent verification of its accuracy or completeness. Massage & Movement offers no guarantee as to the accuracy or reliability of any of the information contained on any of its sites.
Massage & Movement may revise these terms at any time without notification.


All contracts made between Massage & Movement and the student/client are subject the English law and any disputes arising shall be subject to the sole jurisdiction of English courts. These terms and conditions do not affect your statutory rights as a consumer.